Once you deploy TrueChecks® you’ll need to continually train new hires on how to optimally use the system to spot fraud. While we frequently offer excellent free training courses (Sign up anytime!) you and your employees can join, we hope these tips from our in-house pro will help as well. This week, we interviewed Tyler Story, our Training and Support Specialist, on some best practices when teaching others how to use TrueChecks® to get the most out of the system.
Q: Tyler, what do you recommend that trainers start with when showing a new teller the TrueChecks® portal?
A: For tellers, showing them the Search feature would be recommended because this is where the tellers are going to be spending most of their time. Walking them through what information is necessary for each search, and how to understand the recommendations we provide is key to the teller’s success with TrueChecks®.
Q: What questions come up most often when you run training?
A: How long do the Fraud Risk Alerts last in our database? The data does not ever get removed from our database, so you may see alerts in there that you would consider out of date. We keep all of the data available in the database because we want to make sure that you don’t miss out on anything that we have regarding that check information.
How can I review the teller’s check searches and actions they took for that check? The way to do this does require you to have the user role of Researcher. When you have this, you will get access to the Review Results section under the TrueChecks® tab. This section will allow you to locate and review the checks that were searched by your tellers. The information that you see will be what the teller would have seen when searching the check in the portal.
Can I pull reporting for checks searched through an integrated solution? Absolutely! Any check that is searched by your team, whether through the Portal or an integrated solution, will be available in our reports.
Q: What, if any, are the primary differences for people using the batch solution vs an integrated solution or the web portal?
A: There is one note-worthy difference between the use of an integrated solution vs the use of the web portal, which is the amount of information that is seen. Most of our integrators provide our Overall Recommended Action and our Overall Recommended Action reason. What that means is that if a check is ran through an integrated solution, you may not see all the Fraud Risk Alerts that we have on that check if it was run through the portal. Don’t worry, what your tellers are seeing is what we consider the most important information to help them decide what to do with the check in an efficient manner. That information will still be available in the portal for further research by any user that has the Researcher role.
One difference with Batch information is that the Batch Account Status information can be updated up to seven days after the item is uploaded into Batch Services. If you review your Batch items a day or two after they are uploaded, you will still get the most up to date information for the Account Status information.
Don’t miss your chance to join Tyler on an upcoming training in December to get answers to your important questions. Register now! Lastly, as always, you can reach out to our stellar support team anytime via email at firstname.lastname@example.org. Wishing you a fraud-free holiday season!